REMOTE WORKING HELPDESK (“Remote Working,” “we,” or “us”) is committed to protecting users’ privacy and handling their data in an open and transparent manner. This Privacy Statement describes the data services that we provide to
our clients and how we use, share, and protect the personal data that we gather about users in connection with our services (referred to herein as “personal data”). This Privacy Statement also describes users’ choices and legal rights in
relation to their personal data.
This Privacy Statement does not apply to the data handling practices of website publishers and other parties who share data with Remote Working or those parties’ use of users’ data for interest-based advertising and other purposes. We encourage users to review the privacy statements of each platform and website that they access or use to learn how these parties may use their data.
OUR DATA SERVICES
Remote Working collects data from multiple sources about users’ online activity across websites, mobile apps, and devices (including laptops, smart phones, and televisions); sorts it into categories based on users’ demographics, interests, and preferences.
We collect data via our own technologies and from third parties including through the use of browser cookies, pixel tags, application software development
kits (“SDKs”) and server-to-server connections with our partners. We collect information about users’ browsers and devices, such as the mobile device identifier, IP address, and operating system. We also collect information about users’ visits to certain websites (such as number of visits and pages viewed) and use of mobile apps on a device. We do not collect information that directly identifies individuals (e.g., names, email addresses, phone numbers).
We use the information collected to gain insights on computer and device users, in order to allow our Clients to deliver more effective and relevant advertising and content, as described below in the “Data Use” section.
Additional details about our data collection practices and the different technologies we use to facilitate these activities can be found below.
- Pixel Tags. Pixel tags are small strings of code that provide a method for delivering an image on a web page or other document. Pixel tags allow the operator of the web page or other document (or a third party who serves the pixel tag) to set, read, and modify certain cookies. Pixel tags may also be used to gather data about the device being used to view that web page, such as the time a tag was sent, the user’s operating system and browser type, and similar data.
- Server-to-Server Connections. We may obtain data, such as user agent header, IP address, or unique device ID, that relates to users’ browsers, mobile devices, and television use from other online and offline third-party sources directly through connections to their servers and various secure data transfer methods.
Generally, we and our Clients use the data collected in order to gain better insights on computer and device users and allow our Clients to deliver more effective and relevant services and content to such users.
We may use and combine data obtained from different sources, including data from third-party sources to help our Clients create a more personalized
experience for users.
We may use data we collect or receive from partners and our Clients to make a deterministic or statistical match of cookie identifiers. We also may use such
data to match a user’s interests across devices, as well as for analytics, ad reporting, or to improve our services.
DATA DISCLOSURES AND TRANSFERS
We may disclose data collected through or in connection with our services with various parties for different purposes, as described below.
- We may share aggregate, anonymized data with our Clients and other third parties for various purposes, such as advertising and statistical or
- We share data with third parties that provide services to us, such as system hosting, management, and support; data analysis; data backup; and security and storage services.
- We may share data if we have a legal obligation to do so or where we believe
it is necessary to protect the rights, property, or safety of any person.
All of these disclosures may result in the transfer of personal data to countries or regions with data protection laws that differ from those in a user’s country of residence. In cases where users’ personal data is transferred outside of their country of residence, we will ensure that there are adequate safeguards in place to protect their data.
BASIS FOR PROCESSING USERS’ PERSONAL DATA
We are committed to providing users with choices with respect to how we process their personal data. This section describes how users can exercise these choices. Applicable law in certain countries requires us to set out in this Privacy Statement the legal basis upon which we rely in order to process users’ personal data.
- Consent: We rely on the consent that we or our data providers obtain from users in order to perform our services and help our Clients deliver more effective services and content to users.
- Legitimate interests: We may rely on our legitimate interests to process users’ personal data, provided that such interests are not overridden by users’ interests, fundamental rights, or freedoms. In particular, we may
process users’ personal data in reliance on a legitimate interest in the effective and lawful operation of our business as well as the effective
delivery and improvement of our products, services, and websites.
- Compliance with legal obligations: We may process users’ personal data if
necessary for us to comply with a legal obligation arising under an applicable law to which we are subject.
USERS’ LEGAL RIGHTS
As a user of our services you are entitled to the following rights:
- request confirmation as to whether or not we are processing personal data
- request access to or copies of the personal data we hold about them and
request that we update or correct such data (where applicable);
- propose restrictions on the ways in which we use their personal data (e.g.,
if we have no legal right to keep using it) or limit our use of their personal data (e.g., if their personal data is inaccurate or unlawfully held);
- object to our processing of their personal data;
- withdraw the consent that they have given us to process their personal data (where we process their personal data on the basis of their consent);
- request that their personal data be transferred to another organization in a structured, commonly used, and machine-readable format (to the extent applicable);
- request that we delete the personal data we hold about them; and
- lodge a complaint with the appropriate data protection or privacy authority regarding our processing of their personal data.
DATA RETENTION AND SECURITY
We retain pseudonymized log file data, including cookie data and web browsing
data for certain purposes.
We use generally-accepted industry security standards including physical, electronic, and administrative safeguards that are designed to help protect the
data that we collect, use, and retain. However, please note that no security measures are perfect, and there can be no absolute assurance of security.
We understand the importance of protecting the privacy of children, especially in the online environment. Our products and services are not designed for or
directed at children. We do not knowingly solicit, collect, or maintain personal data from children under the age of 18. Similarly, we prohibit our third-party
data providers from providing us with personal data from websites and mobile apps directed at children or from knowingly sharing with us data relating to
children. If we become aware that we have collected or received personal data relating to a child, we will take reasonable steps to delete it.
When Remote Working provides you services, either remotely or in face to face interactions, we may collect personal information from you, such as:
- Mailing address;
- Email address;
- Cell phone number;
- Electronic Serial Number (“ESN”) or International Mobile Equipment
- Identity (“IMEI”) data;
- Device information, for example serial number or media access control (“MAC”) address;
- Records of products or services you have purchased from us;
- Any information that you provide as part of purchasing our services, for example payment card information;
Video or audio recording in our stores, for example security cameras in certain locations where permitted by law Services Performed at Your Home or Other Location Please be aware that if you are receiving services at your home or other location, the service provider may be able to view anything visible to visitors in your home, which may include personal information.
For services such as technology consultations or in-home repairs, with your consent, the service provider may need to access your device to perform services requested by you such as changing settings, backing up your data, or provide
technology set-up or advice.
If you are receiving a device repair as part of an insurance claim, the service provider may need to take photographs of your device to confirm that it is
damaged and has been repaired. Be aware that any information displayed on your device or surrounding areas may be visible in the photo.
CHANGES TO THIS PRIVACY STATEMENT
We may update or revise this Privacy Statement as needed from time to time in light of, for example, changing business or personal data processing practices, technology, or legal requirements. When we make changes to this Privacy Statement, we will amend the “Last updated” date at the top of this page. We encourage users to visit this page periodically to review any updates and remain informed about how we are processing and protecting personal data.